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Well-Being Booking Information

About Bookings

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Thank you for considering Emiliano Blasi’s Well-Being services. This page explains the conditions for bookings, payments, rescheduling, cancellations and participation, so that you can use the services with clarity and confidence.  Before enrolling, please read the Participation Terms below and the information for your chosen service, and provide your consent through the designated procedure.

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For First-Time Participants

Discovery, our initial orientation session, is mandatory for anyone participating in Well-Being services for the first time. During Discovery, we discuss your needs, goals, lifestyle, health circumstances and any adjustments needed for participation, and explore which services may suit you. No advance health questionnaire is required. Purchasing further services or continuing after Discovery is entirely optional. Please feel free to contact us to get started.

Booking Process

① Contact Us

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Please use the contact form or a designated contact channel to provide the following information:

  • Your name

  • Your preferred service — Discovery for first-time participants

  • Your preferred dates and times, with several options if possible

  • Whether you prefer online or in-person participation

  • Your location and time zone if joining from overseas

You are also welcome to share your needs and goals. Detailed health information will be discussed verbally during Discovery.

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② Confirm the Schedule and Participation Method

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For individual sessions, we check the availability of the instructor and any necessary venue, and arrange a date based on your preferences. Your preferred date and time may not always be available.

For group sessions and fixed-schedule programmes, please check the dates, times and participation arrangements on the relevant service page or in the enrolment information.

If joining from overseas, please check the time difference. Individual session times are arranged according to the instructor’s availability.

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③ Review the Fees, Payment Conditions and Participation Terms

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Before paying, please check the following on the relevant service page, in the enrolment information or in the conditions presented at enrolment:

  • Session content, duration and number of sessions

  • Dates, times and time zone

  • Fees, payment deadline and available payment methods

  • Online access arrangements or in-person venue information

  • Conditions for rescheduling, cancellations and attendance deadlines

  • Participation Terms and any required consent procedures

First-time participants, and those required to renew their consent following material changes to the Terms, must complete the designated consent form or other specified procedure.

An enquiry or discussion of possible dates alone does not confirm a booking.

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④ Make Payment

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After completing the required consent procedure, please pay by the deadline stated at enrolment and, as a rule, before participation begins.

Payment is accepted by:

  • Bank transfer

  • Credit card through Stripe

  • Another method individually approved by us and agreed with the participant

PayPal may be used for Well-Being services where individually approved by us. Available methods are governed by the relevant service page or the conditions presented at enrolment.

Bank transfer charges are payable by the participant.

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⑤ Booking and Participation Confirmation

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Where the necessary consent procedures have been completed and the schedule, content and other conditions have been agreed, your booking or participation is confirmed upon completion of the required payment.

Individual booking confirmation emails are not sent. Please attend according to the dates, times and participation arrangements checked before payment.

For groups with a minimum participant requirement, completion of enrolment and payment is separate from confirmation that the activity will proceed. Please check the relevant enrolment information for the conditions and decision date.

If the requested date, venue or other arrangements become unavailable after payment has been received, alternatives will be discussed. If no suitable arrangement can be agreed and the service cannot be arranged, the full amount received for the affected service will be refunded. We will bear the bank transfer charges for that refund.

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⑥ On the Day of Your Session

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Online sessions normally use Zoom Meetings. Please check the connection procedure, camera, microphone, speakers and internet connection beforehand, and be ready to join by the starting time.

Please join with a camera that can be switched on when needed. It may remain off during meditation or other appropriate parts of the session, but the instructor will ask you to turn it on for greetings, discussion or when posture or movement needs to be observed.

For in-person sessions, please attend at the venue, date and time confirmed at enrolment. Check the relevant service information for any clothing or equipment requirements.

If you feel unwell, please contact us rather than forcing yourself to attend. Late arrival, absences and rescheduling are governed by the Participation Terms below.

Well-Being | Participation Terms

1. Scope and Service Information

These Terms apply to individual sessions, group sessions, courses, programmes, packages, initial orientation sessions and other services offered by Emiliano Blasi, referred to below as “the Provider”, within the Well-Being department. They cover both in-person and online services and enrolments made through the contact form, email or other channels designated by the Provider.

Specific content, eligible ages, prices, session duration, number of sessions, programme period, dates, times and delivery formats are stated on the relevant service page, in the enrolment information or in the conditions presented at enrolment. Participants are responsible for checking the content and schedule before paying.

Participation, payments, rescheduling, recording access and related procedures are governed by these Terms and the conditions presented at enrolment. Participants must check the applicable deadlines and conditions themselves and complete the necessary bookings and procedures. Routine individual deadline notices and reminders are not sent. Whether or not a notice is sent does not change the applicable deadlines or conditions. This does not remove any legally required notices or consent procedures, or any necessary communications and arrangements concerning changes or cancellations attributable to the Provider.

The website’s Terms and Conditions also apply. Where they differ from these Terms concerning participation in Well-Being services, these Terms take precedence. Any specific conditions disclosed before enrolment and accepted by the participant take precedence over these Terms. In all cases, conditions that conflict with applicable law will not apply.

Singing and vocal training lessons are governed separately by the participation terms on the “Booking Information” page.

2. Purpose, Scope and Outcomes of the Services

The services support learning, practice, self-understanding, awareness of the body and mind, and well-being in everyday life. They do not constitute medical care, medical diagnosis, treatment, prescriptions, psychotherapy or other healthcare services.

Breathing practices, meditation, yoga, lifestyle guidance and coaching do not replace medical care or individual instructions from a doctor or other healthcare professional. Explanations and assessments of constitution and doshas in Ayurveda are not medical diagnoses or tests. Coaching supports participants’ awareness and choices; the Provider does not make life decisions on their behalf.

The Provider teaches on the basis of knowledge and experience, with attention to safety. However, experiences, learning and physical or psychological changes vary between individuals. No particular result or outcome within a specific period is guaranteed. Meditation, mantra and similar practices likewise do not guarantee particular spiritual experiences or results.

Please consult your treating healthcare professional about treatment and medication. Do not independently stop or change treatment or medication because of guidance received through these services.

3. Discovery, Health Information and Participant Ages

【Initial Orientation】

Discovery is mandatory for anyone participating in Well-Being services for the first time. During Discovery, health circumstances, needs, goals, lifestyle and any necessary participation adjustments are discussed verbally to consider suitable services. No advance health questionnaire is required.

Attending Discovery does not oblige you to purchase further services or continue participating. There is no deadline, measured from the date of Discovery, for purchasing or starting other services. Discovery is not included in the session count of any package purchased afterwards.

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【Health Information and Safety】

With your consent, relevant health information is discussed verbally during Discovery or other sessions, to the extent necessary for safe participation, adjustments to teaching and appropriate support. Please disclose any current or past medical conditions, injuries, pregnancy, treatment, medication, or medical instructions or restrictions insofar as they affect safe participation. Any changes after Discovery must also be reported before each session.

If you are unsure about participating, consult your treating healthcare professional. The Provider does not make medical assessments of fitness to participate. If safety cannot be adequately assessed, or if you require support beyond the scope of the services, the Provider may discuss adjustments, postponement or refraining from participation. Fees will be handled according to the circumstances, services already provided, these Terms and applicable law.

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【Participation by Minors】

Eligible ages and any requirements for a parent or guardian to accompany or attend are stated on the service page, in the enrolment information or in the conditions presented at enrolment, according to the session content and practices involved. Minors must enrol with parental or guardian consent. The minor’s own willingness to participate will also be confirmed. Depending on their age and the service, the Provider may request a parent’s or guardian’s contact details, accompaniment or attendance.

4. Bookings and Payments

Please check your chosen service, covered dates and number of sessions, price, participation method, payment method, and change and cancellation conditions on the service page, in the enrolment information or in the conditions presented at enrolment. Individual session dates are arranged according to the availability of the instructor and any necessary venue. Participants joining from overseas must check the relevant time zone.

Where the necessary consent procedures have been completed and the schedule, content and other conditions have been agreed, participation or booking is confirmed upon completion of the required payment. An enquiry or discussion of possible dates alone does not confirm a booking. Individual booking confirmation emails are not sent, and sending such an email is not a requirement for a booking to become confirmed. For groups whose operation has not yet been confirmed, acceptance of enrolment is separate from the decision to run the activity, as set out in Section 9.

Payment must normally be completed before participation begins and by the deadline stated at enrolment. For ongoing groups, including weekly sessions, participants must also check the period, dates and number of sessions covered by the payment. The obligation to pay and the application of participation conditions do not depend on individual payment reminders or requests for payment being sent.

Payment is accepted by bank transfer, credit card through Stripe, or another method individually approved by the Provider and agreed with the participant. PayPal may be used for Well-Being services where individually approved by the Provider. Available methods are governed by the service page or the conditions presented at enrolment.

Bank transfer charges are payable by the participant. If receipt of payment cannot be verified by the deadline, the Provider may decline to confirm participation or the booking, or may cancel the enrolment. Please request a receipt if needed.

If, after payment has been received, the requested date, venue or other arrangements cannot be secured, alternatives will be discussed. If no suitable arrangement can be agreed and the service cannot be arranged, the full amount received for the affected service will be refunded. The Provider will bear the bank transfer charges for that refund.

5. Included Costs and Personal Use

The price for the same service is the same whether delivered in person or online. Venue use and mat rental for in-person sessions are included in the session fee, with no additional charge for normal participation.

Generally, no separate purchase of learning materials is required. The instructor may recommend books or other materials, but purchasing and studying them is optional. Any such purchase is at the participant’s expense. Personal travel, internet access, communication and similar costs are also the participant’s responsibility.

Venue cancellation or amendment charges actually incurred because of a participant’s change or cancellation of an individual session are payable separately under Section 6.

Sessions, packages and other purchased services may be used only by the person enrolled. They may not be transferred, placed in another person’s name or shared with family, friends or others.

If prices change, the revised amounts and their effective date will be published on the service pages or other relevant locations before they take effect. Services already confirmed or purchased remain subject to the price at confirmation or purchase, unless otherwise agreed separately with the participant.

6. Rescheduling, Cancellation and Absence Without Notice: Individual Sessions

The same rescheduling rules apply to Discovery, single individual sessions and individual sessions included in packages. To change or cancel an appointment, please contact the designated contact point as early as possible.

There is no maximum number of changes or uniform deadline for requesting them. Alternative dates are arranged according to the availability of the instructor and any necessary venue. Availability of a requested date is not guaranteed.

A last-minute cancellation, same-day cancellation or absence without notice does not, by itself, cause a session to be counted as used. A replacement session will be arranged through subsequent contact. For individual packages, the replacement session must actually take place within the deadline under Section 7. Merely requesting or booking a replacement session does not extend that deadline.

As a rule, no rescheduling charge relating to the teaching fee is applied. For online sessions and other cases where no venue cancellation costs arise, there is no charge for the change.

If a booked studio or other venue incurs cancellation or amendment charges, the participant must pay the costs actually incurred, in accordance with the conditions disclosed at enrolment and within the limits permitted by law. Please check the relevant conditions when making a change or cancellation that incurs costs. Charges will be presented with an identifiable breakdown, and venue costs will not be counted twice.

If you feel unwell, please contact the Provider rather than forcing yourself to attend. Changes are handled under this Section, with possible arrangements discussed in light of safety considerations.

7. Individual Packages: Session Intervals and Missed Deadlines

【First Session and the Next Deadline】

The first session date is normally arranged at purchase. There is no uniform deadline between purchase and the first session.

For individual packages whose dates are arranged separately, each session after the first must take place within one month of the previous session. A package-wide limit of four or ten months is not imposed simply because the package contains four or ten sessions.

“Within one month” means by the corresponding date in the following month. If that date does not exist, the deadline is the last day of that month. Dates and times are based on Japan Standard Time (JST). Participants must calculate and check their next deadline themselves, using either the date of the previous session or the missed deadline on which a session was counted as used, and make bookings accordingly. Individual deadline notices and reminders are not sent.

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【Missing a Deadline for Reasons Attributable to the Participant】

If the next session does not take place within the deadline for reasons attributable to the participant, only one unused session is counted as used. All remaining sessions are not forfeited. The next deadline is then one month from the deadline on which that session was counted as used. If the participant continues not to attend within subsequent deadlines, one further session is counted as used at each deadline, up to the number of sessions remaining.

For example, if a session takes place on 15 January, the next deadline is 15 February. If that deadline is missed for reasons attributable to the participant, one session is counted as used and the next deadline becomes 15 March. If a session actually takes place before then, the following deadline is recalculated as one month from that session date.

Counting a session as used because of a missed deadline does not mean the session actually took place. It is recorded as the end of the right to use that particular unused session. Refunds and deadline extensions for reasons attributable to the participant are generally not available, except where required by applicable law.

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【Circumstances Attributable to the Provider】

If a booking or replacement session could not be accepted within the deadline for reasons attributable to the Provider, the deadline will be extended to reflect the period of unavailability. No session will be counted as used on grounds attributable to the participant in these circumstances. If the Provider cannot continue providing the service, Section 14 applies.

The monthly deadlines in this Section apply to individual packages whose dates are arranged separately. They do not automatically apply to Discovery, single sessions or programmes with fixed dates.

8. Absences and Late Arrival: Groups and Fixed-Schedule Programmes

All dates and times, time zones, session numbers and durations for group sessions, intensive programmes and consecutive courses with fixed schedules are stated on the service page, in the enrolment information or in the conditions presented at enrolment. Absences are governed by this Section. Please check the schedule against your own commitments before enrolling.

For absences, non-attendance on the day, absence without notice, late arrival or early departure for reasons attributable to the participant, no individual replacement session, supplementary lesson or partial refund for the missed session is provided. Each scheduled session that is held is counted as used regardless of attendance. The individual package replacement arrangements and monthly deadlines under Section 7 do not apply to fixed-schedule programmes.

There is no uniform cut-off, measured in minutes after the start, for joining a session. Please respect the progress of the session and other participants when joining late. Late arrival does not entitle you to an extension of the finishing time, supplementary instruction or a refund for the time missed.

If a session has been recorded, the recording will also be made available to absent participants under Section 13. Where no recording exists, no additional recording will be made for those who were absent.

Changes or cancellations attributable to the Provider and measures required by law are governed by Sections 9, 14 and 15.

9. Minimum Group Numbers and Decisions to Proceed

When enrolment opens for a group, the minimum number of participants and the date and time of the decision on whether the activity will proceed will be disclosed in advance at the time of sale. Normally, the decision is made no later than ten days before the activity, based on the number of participants who have completed payment at the decision time.

If the venue’s free cancellation deadline is earlier, the decision will be brought forward to two or three days before that deadline. The specific decision date and time will be stated in the enrolment information. For programmes with multiple dates, the relevant notice will specify the decision date and time with regard to the activity dates and venue arrangements concerned.

If the minimum number is not reached, the activity will not proceed. Cancellation and refunds will be handled under Sections 14 and 15. All fees received for the affected activity will be refunded in full. The Provider will bear the bank transfer charges for the refund. A transfer to another date or service will be made only if the participant wishes and agrees to it.

Once the activity has been confirmed, it will normally proceed even if absences for reasons attributable to participants reduce attendance. Changes or cancellations due to sudden illness of the instructor, disasters or similar circumstances remain subject to Section 14.

10. In-Person and Online Participation Conditions

Online sessions normally use Zoom Meetings. Please prepare the necessary device, software and internet connection, and check that you can join by the starting time. For participants joining from overseas, arrangements are made individually with regard to time differences and the instructor’s availability.

Please join with a camera that can be switched on when needed. It may remain off during meditation or other appropriate parts of the session, but the instructor will ask you to turn it on for greetings, discussion or when expressions, posture or movement need to be observed. Participation on the assumption that your face or condition will remain unseen throughout the entire session is not accepted. Please discuss any equipment problems with the Provider.

For in-person sessions, follow the venue’s rules. Check the service page, enrolment information or conditions presented at enrolment for any clothing or equipment requirements. For online participation, also choose a safe, calm location and remove surrounding obstacles if movement is involved. Participation while driving or in other unsafe circumstances is not permitted.

If an individual session cannot be attended because of the participant’s connection, device or similar problems, a replacement session will be arranged under Section 6 and, where applicable, Section 7. For groups and fixed-schedule programmes, problems on the participant’s side are normally treated as absences under Section 8. Problems on the Provider’s side and widespread outages are handled under Section 14.

Late arrival to an individual session does not normally entitle the participant to an extension of the finishing time, a refund for the time missed or supplementary instruction. If you do not attend and wish to arrange a replacement session, Section 6 applies.

11. Safe Practice and Physical Assistance

Please participate within your own limits and according to your condition. If you experience pain, dizziness, difficulty breathing, strong anxiety or any other discomfort or unusual symptoms, stop the practice and inform the instructor. You may take a break or observe. You will not be required to maintain postures, breathing practices or concentration beyond your capabilities.

If you have a fever or symptoms suggesting an infectious illness, refrain from attending in person and contact the Provider beforehand.

During in-person yoga or similar activities, physical contact may be used to assist posture or movement. Before touching you, the instructor will explain the purpose, area of the body and method, and confirm your permission. You may refuse or ask for the assistance to stop at any time. If you do not wish to be touched, instruction will be provided through verbal guidance or demonstration. Agreement to these Terms alone is not treated as permission for all physical assistance.

You will not be required to share personal experiences or emotions, or to adopt a particular lifestyle or belief. If you feel concerned about your experience of a practice, do not force yourself to continue; please discuss it with the instructor.

12. Questions During Sessions and Contact Outside Session Hours

Questions about teaching content, uncertainties, practice methods and individual guidance concerning everyday choices are normally addressed within the time of your booked session. There is no additional charge for questions and answers within that time.

Session fees do not include ongoing message-based consultations, calls or additional Zoom meetings after the session. Detailed or continuing guidance will be addressed in your next session or in a regular individual session booked and purchased separately.

At the instructor’s discretion, brief information or replies may be provided by email or messaging services. Whether a reply is provided, its timing and its content are not guaranteed. A reply on one occasion does not constitute a commitment to ongoing free consultations or meetings outside session hours.

Administrative communications concerning bookings, payments, date changes and connection instructions are accepted through the channels designated by the Provider. Where a participant’s request or proposed change requires an individual agreement, it will be arranged in a form that both parties can verify. Routine information and deadlines are governed by these Terms and the published conditions; individual messages or replies are not provided on every occasion. Replies to necessary communications may also take time.

The service’s contact channels are not a medical emergency consultation service.

13. Recordings, Materials and Privacy

【Recordings Made and Shared by the Provider】

Depending on the session content, the Provider may make recordings for review, access by absent participants or similar purposes. Recording of every session is not guaranteed.

Recordings may include participants’ images, voices, display names and contributions. They are intended for review and access by absent participants and are normally shared by link with those enrolled in the same session, including those who were absent.

The purpose, scope, recipients, sharing method and viewing period for these recordings are set out in this Section and are to be reviewed in advance through the consent procedure at enrolment. Recording and sharing will take place within the scope of the consent obtained. Within that scope, individual explanations and consent checks will not be repeated before each recording. If you have concerns about recording, please contact the Provider before enrolling. Sharing beyond this scope or use in advertising requires any additional consent necessary.

Recordings are available to view for 30 days from the date the link is provided. This is the date on which the link is sent to the participant or published in a shared space for participants. Participants must check their own 30-day viewing deadline from that date. Individual notices of the exact expiry date and reminders are not sent.

After that period, access may be ended or the data deleted without individual advance notice. Continued storage or renewed access after expiry is not guaranteed. If legal obligations, safety concerns or rights-related issues require access to be stopped during the viewing period, necessary notices and alternative arrangements will be made according to the circumstances.

Recordings and materials are provided for the participant’s own study and review. Do not share links or access details with third parties, or publish, reproduce, distribute or sell the content without permission. Downloading or other forms of saving are permitted only where separately and expressly authorised.

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【Participant Recordings and Promotional Use】

Participants must obtain prior permission before making audio or video recordings, taking photographs or screenshots, or making similar records. If other participants are included, their permission is also required. Even authorised recordings and materials may not be used beyond personal study, except where permitted by law.

If the Provider wishes to use photographs, video, audio, names or similar material on the website, social media or in advertising, separate prior consent will be obtained, distinct from consent to recording, after explaining the material to be used, the purpose and the publication channels. Participation in promotion is voluntary. Refusing will not disadvantage your participation in the services.

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【Information Shared in Groups】

Do not disclose or publish other participants’ names, health circumstances, personal experiences, statements or similar information without their permission. Sharing your own experiences is optional. Respect others’ wishes when offering advice, asking questions or contacting them. The Provider operates with attention to privacy but cannot fully guarantee how other participants manage information.

This Section does not prevent legitimate consultation with healthcare professionals, public authorities or legal professionals, or reports and uses permitted by law.

14. Changes and Cancellations Attributable to the Provider, Disasters and Other Disruptions

If sudden illness of the instructor or other circumstances attributable to the Provider prevent the scheduled service from being delivered, the cancellation or change will be announced on the service page, in a shared space for participants or through another appropriate method. For sudden changes or cancellations affecting participation, and communications necessary for refund procedures, designated contact channels will also be used as appropriate. Participants may choose a replacement session or a refund corresponding to the undelivered service. If an entire single session is cancelled, the full amount received for that session will be refunded.

If the date of a group or other activity is changed and the participant cannot attend the new date, a replacement will not be imposed; the fee for the affected session will be refunded. Refunds for undelivered parts of packages or multi-session programmes will be calculated according to the fee allocation disclosed at enrolment, with an identifiable breakdown. If all sessions have the same value, the calculation will be based on the total price divided by the total number of sessions.

Venue cancellation or amendment charges resulting from changes or cancellations attributable to the Provider will not be charged to participants. The Provider will bear refund transfer charges, and card payment processing fees will not be deducted from the refund.

Disasters, venue unavailability, major public transport suspensions or severe delays, widespread communication outages or similar circumstances that make safe delivery difficult may result in cancellation or postponement. Changes or cancellations will be communicated in the same way as above, and a replacement or refund for the undelivered service will be offered. If your safety is seriously affected, do not force yourself to attend; please contact the Provider.

If a session starts late for reasons attributable to the Provider, arrangements will be made to preserve the scheduled duration. If this is not possible, the participant may choose a replacement for the missing time or a corresponding refund. Travel, accommodation and similar costs arising from cancellations or other disruptions will not be compensated unless the Provider is legally responsible for them.

15. Refunds, Early Termination and Settlement

As a rule, payments for single sessions, groups, programmes and packages are not refundable for reasons attributable to the participant. Exceptions apply where these Terms provide for a refund or applicable law requires termination, cancellation, a refund or another remedy. These Terms do not restrict statutory rights. Where the law requires a refund or other action concerning fees after a missed attendance deadline or an absence, those legal requirements apply.

If you wish to end a package or other service early, contact the designated contact point. Where a settlement is required by law or other applicable provisions, services already delivered, undelivered services and lawfully chargeable costs will be identified separately, with an identifiable breakdown. Used sessions will not be retrospectively increased to the regular single-session price because of early termination, and the same loss will not be charged twice.

If the combined cancellation, termination, venue and other charges exceed the amount permitted by applicable law, the excess will not be charged or retained. If an explanation of the calculation is requested, the Provider will endeavour to explain its basis.

The Provider will normally initiate the refund procedure within seven business days after confirming the refund amount, breakdown and necessary information. The actual arrival of funds or appearance on a card statement depends on the financial institution or payment provider.

Card and similar payments will normally be refunded to the original payment method. Bank transfer refunds will normally be made to an account in the participant’s own name. Refunds for other methods will be handled according to the payment method used. Card payment processing fees will not be deducted from the refund.

Where a bank transfer refund is permitted for reasons attributable to the participant, the participant will bear the actual refund transfer charge, except where the Provider must bear it by law. Charges for the original payment transfer are normally not refundable. Charges concerning cancellations attributable to the Provider and other relevant cases are governed by Sections 9 and 14.

16. Prohibited Conduct, Suspension and Future Enrolments

To maintain a safe and calm environment, the following conduct is prohibited:

  • Violence, verbal abuse, insults, threats, intimidation, harassment, discriminatory or sexual conduct, or stalking directed at the instructor, administrative staff, other participants or venue staff.

  • Repeatedly missing payment deadlines or failing to pay amounts due.

  • Persistently demanding free individual instruction, lengthy calls or meetings, immediate replies or other support beyond the scope of these Terms in a way that disrupts the service.

  • Excessive or persistent contact that substantially interferes with the instructor’s work or private life, or with service operations.

  • Unauthorised solicitation, unauthorised disclosure of personal information or recordings, infringement of others’ rights or privacy, or conduct that compromises other participants’ safety or learning environment.

  • Participation under the influence of alcohol or illegal drugs, intentional or negligent damage or soiling of venue facilities or equipment, or other serious breaches of these Terms.

Depending on the nature, severity, frequency and any improvement in such conduct, the Provider may issue a warning, temporarily suspend participation, require departure from a group, terminate the agreement or refuse future enrolments.

Where improvement is possible, the Provider will normally identify the conduct concerned and the required change, and allow a reasonable period to remedy it. However, serious breaches, urgent safety concerns or repeated previous warnings and requests for improvement may result in action without a further remedy period.

For serious breaches or repeated conduct after a request for improvement, future enrolments may be refused indefinitely. Payment of outstanding amounts alone does not guarantee that participation may resume or that a new enrolment will be accepted. Any necessary declarations or notices concerning suspension or termination will be given through designated contact channels or other appropriate means.

Ordinary questions, opinions, legitimate complaints and requests for advice will not result in unfavourable treatment. Where fees have already been received, delivered and undelivered services will be distinguished and settled under Section 15. Suspension or termination will not result in automatic forfeiture of all payments for undelivered services. Any damages for which legal liability exists will be addressed according to the actual circumstances and applicable law.

17. Personal Information and Scope of Responsibility

Names, contact details, booking and participation history, payment information, necessary health information, consent records and similar information are handled to the extent necessary for service delivery, safety management, communication, payments, refunds and participation administration. Health information is collected and used with the participant’s consent for the purposes stated in Section 3, except where otherwise permitted by law.

Recordings are shared with attending and absent participants on the basis of consent obtained in advance for the scope described in Section 13. External services may be used for bookings, communication, obtaining consent, payments, online participation and recording storage. Details of information management, retention, deletion, external services and processing outside the country are governed by the website’s Privacy Policy.

These Terms do not place all responsibility for participation on the participant and do not exclude any responsibility of the Provider that cannot lawfully be excluded or limited.

18. Consent, Application, Changes and Contact

At first enrolment and when material changes are made to these Terms, please review the published Terms and the conditions presented at enrolment, and complete the designated consent form or other specified procedure. New enrolments should normally be paid for after the necessary consent procedure has been completed. Records will be kept of the consenting person’s name and contact details, the date and time of consent, the version accepted and any necessary specific conditions.

Existing participants must also complete the designated consent procedure before these Terms begin to apply. These Terms apply to bookings and participation after consent. Changes to conditions for bookings already confirmed or packages already purchased will be explained and separately agreed. New conditions will not be applied retrospectively to previous cancellations or conduct.

If these Terms change, the changes and their effective date will be published on this page or another relevant location before taking effect. Publication is the normal method of announcing revisions, while any legally required additional notices or procedures will also be followed. For material changes to prices, deadlines, cancellation conditions or other important provisions, consent will be obtained again through the designated procedure before the affected booking is confirmed. Merely viewing the page or continuing participation will not be treated as consent to material changes.

Each service is governed by the version of these Terms and the specific conditions accepted by the participant. If any provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

For enquiries about these Terms, or requests for changes or cancellations, please use the contact form on this website. Once you have started attending sessions, you may also use any contact channels individually designated by the Provider. Receipt of a communication is determined by when it reaches the designated contact point, not by when the Provider replies.

Revised: 13 November 2026

Effective from: 13 November 2026

Version: 1.0

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